Corporate Offices

The corporate offices of Aurora Bank and Aurora Loan Services LLC have changed. The updated business contact information for Aurora
Bank FSB and Aurora Loan Services LLC respectively, is below.

Please contact Employer's Unity  to verify employment or wages for current or former employees.

Banking

On Friday, June 29, 2012, all Aurora Bank FSB deposit accounts were converted to New York Community Bank deposit accounts.

Should you have any questions about the conversion of your account please call New York Community Bank, Member FDIC, Customer
Service Center at 877-786-6560, or visit NYCB on the Web at www.myNYCB.com.

For Institutional Account questions, please visit www.myNYCB.com for details or contact the NYCB Institutional Account Customer Service
Team at 908-272-3838 (Option 2), or by sending an e-mail to [email protected].

If you had an account with Aurora Bank FSB and have questions or are in need of documentation, please contact Aurora Bank FSB at:
Call toll free: 888-522-9295
E-mail Customer Care: [email protected]

Commercial Services

Aurora Bank Commercial Services is closing and transitioning all accounts to new servicers over the next several months. If you are an
Aurora Bank Commercial Services customer, you should have received a notice from your new servicer regarding the transition of your
account. Loan payments should be directed to your new servicer in accordance with the instructions received from your new servicer. If you
have any questions regarding the identity of your new servicer please call 800-370-6357.

Executive Communications

Complaints regarding accounts previously serviced by Aurora Loan Services LLC or Aurora Bank FSB (on behalf of Aurora Loan Services
LLC) can be submitted as follows:

[email protected]

866-420-3167

Please see the Residential Home Loan Servicing section for contact information for Nationstar Mortgage and Selene Finance.

Residential Home Loan Servicing

Aurora Bank Residential Servicing has closed and transitioned all accounts to new servicers. You should receive information from your new
mortgage servicer concerning the transition.

Most loans have transitioned to Nationstar Mortgage and some to Selene Finance. For your convenience, general corporate contact
information for Nationstar Mortgage and Selene Finance is listed below.

If you have any questions concerning your loan please contact your new servicer.

Independent Foreclosure Review

Mortgage customers who were part of a foreclosure action between January 1, 2009 and December 31, 2010 may be eligible for an
Independent Foreclosure Review of their loan. Additional information concerning the Independent Foreclosure Review is available at the
following link: www.independentforeclosurereview.com

Was Your Loan Recently Transferred?

Find answers for Frequently Asked Questions about transfers of mortgage loan servicing.

Master Servicing

Master Servicing accounts previously under Aurora Loan Services LLC have transitioned to Nationstar Mortgage LLC. The new contact information for the Master Servicing team at Nationstar is as follows:

Nationstar Mortgage – Master Servicing
10350 Park Meadows Drive
Littleton, CO 80124

Media Inquiries

If you are a member of the media, you may reach us at [email protected] NGOPI88